https://www.bluechipcallcenter.com/
Globalization is the name of the game if one wants to take his business to the next level. Call center outsourcing plays a crucial role in this task. It brings in new expertise, talent, skills, software and most importantly cultural understanding of distinct customer bases. For example, a company in the US would find it difficult to recruit French-speaking agents for its customer care department. But a multi-lingual call center outsourcing company would make the required talent easily available to that company. The Key Advantages of Multi-Lingual Call Center Services An international vendor that runs multi-lingual call center services can become a beneficial partner for your business. It can provide you with the following advantages:
Although multi-lingual call centers are deemed vital for the success of a business operation in the modern world, there are some industries that require them more than the others. Below are the topmost industries and business segments that can benefit the most from the services of a call center outsourcing vendor: Medical & Healthcare Industry Healthcare is important for every human in the world. As a result, people from almost every ethnic group and region call your health center. Due to the critical nature of their calls, you need to have a staff that does not make any error while receiving information. Providing call center services in the preferred languages of the callers would definitely be helpful. As healthcare call centers deal with complex processes like billing and insurance claims, you cannot afford to have any communication gap between the agents and the customers. Retail Although retail call centers are not as critical as healthcare, the sheer number and diversity of customers necessitates a multi-language call center. As most of the retail business is centered around the Asia Pacific region, a company in the US or Europe can look forward to outsourcing call center services to India or other countries in the region. This will give them access to a workforce that already knows the language and mindsets of customers in the region. Finance Sector Financial sector includes bank and insurance companies. As money is the agenda here, it is vital that there is no confusion in the discourse. A multi-lingual call center simplifies the overall call experience for a number of customers. Also, a customer is more likely to choose your bank, if he knows that you provide call center services in his preferred language. Hospitality and Travel As more and more people become interested in travelling across the globe, the need for expert communicators is rising. An agent that speaks multiple languages can become a major asset for an organization involved in the tourism trade. Just imagine a traveler stuck in China and unable to communicate. It would be very hard for him to find someone who speaks his mother tongue or the universal language i.e. English. In such a scenario, he would be more than happy to hear someone speak his mother tongue and helping him in a difficult situation. Back Your Multi-Lingual Call Center Support with 24x7 Operation 24x7 call center operations are loved by customers. So, if you are planning to employ the services of a multi-lingual call center outsourcing company, then you should go the extra mile and recruit a 24x7 vendor like Bluechip Call Center. It is an eminent call center services provider in India with great experience of the developed and emerging markets. With its experienced workforce and management, it can handle a diverse clientele with ease. It offers both inbound and outbound call center services that are operational round-the-clock.
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Work-from-home is an interesting work concept. It has been utilized sporadically by companies to fulfill capacity-related requirements. But it has never become the staple of any industry, until now. However, things are shaping up very differently after the Covid-19 outbreak. As humans are confined to their homes, and there is very little mobility amidst lockdowns; the need for work-from-home has risen greatly.
Necessity Is the Mother of InventionThe popular proverb ‘necessity is the mother of invention’ sits perfectly in this scenario where most of the IT operations are conducted from home. Although work-from-home has already been practiced in many companies, it has never been the sole mode of operation. It is only now that we are seeing employees working exclusively from their homes. And, this trend has been brought upon by the necessity of these testing times. Cloud-Based Contact Centers In the ITES industry, call centers/contact centers have already operated via cloud platforms. But companies only used cloud-based platforms when there was an absolute necessity, and there was no way to get the job done via in-house workforce. Despite the success of cloud-based contact centers, they were never considered a complete replacement for in-house work models.The Challenges of Work-From-Home ModelThere are many hindrances of work-from-home model, which prevent companies from implementing it: Security of Data It is very hard for a company to rely on the security aspect of a work-from-home operation. In the office, the network is secured by company firewalls. There is tier-wise access to data, and no one can access client/customer data without prior authorization. But in a work-from-home scenario, you are dependent on the agents for implementing the security. Although there are many professional VPN and Virtual Machine solutions available, not every organization is willing to put its trust in them. Performance aspect The performance of computer systems, the speed of Internet and other technological factors have a huge bearing on work-from-home scenarios. It is almost impossible for a company to gauge and monitor the hardware resources an agent has at his/her abode. If the performance of the network dips or a fault develops in the systems, then it would be very difficult for an organization to maintain continuity in its daily call center operations. Also, they won’t have any way to fix the problem like in the case of inbound call center outsourcing or on-premise call center operations. Distractions and lack of motivation Work-from-home call center employees can get distracted due to personal engagements. As call center work is real-time in nature, the impact of distractions can be higher than in other IT operations like software development. Moreover, it is not possible for TLs and managers to assemble teams at a single location and motivate them. The above-mentioned challenges need to be overcome, if work-from-home has to be a success in these times of Covid-19. In most cases, these challenges arise because the workforce is not experienced enough and well-drilled in work-from-home environment. But when you have a veteran inbound call center outsourcing services provider, most of these challenges are eliminated from the get-go. Conclusion Work-from-home call centers have played a bits and part role in the overall success of call center operations. But due to evolving times and new compulsions amidst Covid-19 outbreak, work-from-home call centers have become an essential part of corporate ecosystems. Although there are many challenges like security, motivation and hardware limitations, they can be overcome if you partner with a vendor that is already proficient in cloud-based call center operations. Bluechip call center is one of the best inbound call center outsourcing services providers with expertise in modern technologies. It has experienced human resources and tremendous software capabilities to take on a call center project of any scale. Source : https://ordertakingservice.blogspot.com/2020/06/work-from-home-call-centers-for.html |
AuthorThe writer of this blog post has worked as a telecom professional. She has a good grasp of technology and likes to write about latest technology trends in the telecom industry.Write something about yourself. No need to be fancy, just an overview. Archives
May 2022
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