https://www.bluechipcallcenter.com/
As the world struggles in the wake of pandemic disaster, 2021 comes with renewed hope and expectations. A whole lot of efforts are being made by companies to recover their profits and sustain their business. One of the worst hit part of businesses has been their customer services segment. Especially if they were too reliant on legacy systems and obsolete call center models. Modern-day inbound call center outsourcing solutions provide a better way to address the problem.
Renew Hope with Continued Support A cloud-specialist customer service outsourcing company like Bluechip Call Center can help you improve customer interactions even when things are not ideal. Work-from-home is made possible with cloud-based solutions that keep the consistency going even if the brick-and-mortar establishments cannot be operated due to unforeseen reasons. Apart from that, there are countless other advantages of recruiting a call center outsourcing company: 1. Professional 24x7 support for international customers 2. The best call center software for communication and database management 3. Cutting-edge IVR systems for self-care options and improved call routing 4. Reduction in capital expense at a time when businesses are struggling to cope up financially At Bluechip Call Center, you get every advantage that you can hope for, in order to enhance your customer-facing image.
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Work-from-home is an interesting work concept. It has been utilized sporadically by companies to fulfill capacity-related requirements. But it has never become the staple of any industry, until now. However, things are shaping up very differently after the Covid-19 outbreak. As humans are confined to their homes, and there is very little mobility amidst lockdowns; the need for work-from-home has risen greatly.
Necessity Is the Mother of InventionThe popular proverb ‘necessity is the mother of invention’ sits perfectly in this scenario where most of the IT operations are conducted from home. Although work-from-home has already been practiced in many companies, it has never been the sole mode of operation. It is only now that we are seeing employees working exclusively from their homes. And, this trend has been brought upon by the necessity of these testing times. Cloud-Based Contact Centers In the ITES industry, call centers/contact centers have already operated via cloud platforms. But companies only used cloud-based platforms when there was an absolute necessity, and there was no way to get the job done via in-house workforce. Despite the success of cloud-based contact centers, they were never considered a complete replacement for in-house work models.The Challenges of Work-From-Home ModelThere are many hindrances of work-from-home model, which prevent companies from implementing it: Security of Data It is very hard for a company to rely on the security aspect of a work-from-home operation. In the office, the network is secured by company firewalls. There is tier-wise access to data, and no one can access client/customer data without prior authorization. But in a work-from-home scenario, you are dependent on the agents for implementing the security. Although there are many professional VPN and Virtual Machine solutions available, not every organization is willing to put its trust in them. Performance aspect The performance of computer systems, the speed of Internet and other technological factors have a huge bearing on work-from-home scenarios. It is almost impossible for a company to gauge and monitor the hardware resources an agent has at his/her abode. If the performance of the network dips or a fault develops in the systems, then it would be very difficult for an organization to maintain continuity in its daily call center operations. Also, they won’t have any way to fix the problem like in the case of inbound call center outsourcing or on-premise call center operations. Distractions and lack of motivation Work-from-home call center employees can get distracted due to personal engagements. As call center work is real-time in nature, the impact of distractions can be higher than in other IT operations like software development. Moreover, it is not possible for TLs and managers to assemble teams at a single location and motivate them. The above-mentioned challenges need to be overcome, if work-from-home has to be a success in these times of Covid-19. In most cases, these challenges arise because the workforce is not experienced enough and well-drilled in work-from-home environment. But when you have a veteran inbound call center outsourcing services provider, most of these challenges are eliminated from the get-go. Conclusion Work-from-home call centers have played a bits and part role in the overall success of call center operations. But due to evolving times and new compulsions amidst Covid-19 outbreak, work-from-home call centers have become an essential part of corporate ecosystems. Although there are many challenges like security, motivation and hardware limitations, they can be overcome if you partner with a vendor that is already proficient in cloud-based call center operations. Bluechip call center is one of the best inbound call center outsourcing services providers with expertise in modern technologies. It has experienced human resources and tremendous software capabilities to take on a call center project of any scale. Source : https://ordertakingservice.blogspot.com/2020/06/work-from-home-call-centers-for.html |
AuthorThe writer of this blog post has worked as a telecom professional. She has a good grasp of technology and likes to write about latest technology trends in the telecom industry.Write something about yourself. No need to be fancy, just an overview. Archives
May 2022
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